1. Overview
At Oplux, we aim to provide high-quality tech accessories and a smooth shopping experience. If you are not satisfied with your purchase, our Return and Refund Policy is designed to help you resolve issues quickly and fairly. By placing an order, you agree to the terms outlined here, which explain eligibility, timelines, and steps for requesting a return or refund.
2. Return Eligibility
To qualify for a return, the product must be unused, in its original packaging, and submitted within the specified return window. Items damaged due to misuse or normal wear and tear are not eligible. Oplux reserves the right to inspect returned items before approving any request. Products purchased during special sales may have different return conditions based on the offer.
3. Refund Process
Once your returned item is received and inspected, you will be notified of approval or rejection. Approved refunds are processed to your original payment method within a standard processing period. Depending on your bank, the time it takes to reflect may vary. Oplux does not refund shipping fees, and partial refunds may apply if the item shows signs of handling or incomplete packaging.
4. Exchange Policy
If you wish to exchange a product due to defects, wrong item delivery, or size/color issues, you can request an exchange within the allowed timeframe. Exchanges are subject to product availability. If the exact item is unavailable, Oplux may offer a similar product or guide you to request a refund instead. We strive to ensure your replacement reaches you as quickly as possible.
5. Contact & Support
For return or refund requests, customers can reach out through our support email or contact form. It is important to include order details, photos (if applicable), and a clear description of the issue. Our team reviews each case carefully to provide a fair solution. Oplux is committed to delivering dependable support and ensuring your experience with us remains positive and transparent.